Self-Exclusion and Account Limits at Turbiini

This page is the mechanics: where each control sits, how long it lasts, what happens to the money and the bonuses when it starts, and why the delay on loosening a limit is a feature rather than an obstacle. The wider picture — warning signs, Finnish helplines and the case for setting limits early — is on the responsible gambling hub.

How to self-exclude: the route inside the account

Self-exclusion is set by the player, in the operator's account area, and nowhere else. The path is consistent across licensed operators: sign in, open account settings, find the responsible gambling section, choose self-exclusion, pick the length and confirm. There is usually one confirmation screen restating that the decision cannot be reversed early — read it, because that is exactly what it means.

The block starts immediately on confirmation. From that moment the account will not accept a login or a deposit, the games are closed, and the operator is expected to stop promotional email and push notifications as well. If marketing keeps arriving after an exclusion has begun, that is a genuine complaint worth raising in writing, and it escalates along the path on our complaints page.

One honest limitation belongs here rather than in the small print. An exclusion registered with one operator applies to that operator, not to the industry. Finland has no central national blocking register covering foreign gambling sites, so nothing propagates automatically to the next brand — which is why the device-level measure further down this page matters more here than it would in a market with a national register.

Taking a break: timeout, cooling off, or permanent closure

Three different lengths of pause do three different jobs, and picking the wrong one is the usual reason a break fails. The comparison below is the practical one.

Two points about the end of a period. Most operators do not reopen an account automatically when a self-exclusion expires; a deliberate request is needed, and a further waiting period often runs before access returns. And permanent closure is not a longer timeout — reinstatement, where it exists at all, goes through a review rather than a button.

Set a deposit limit, and know what it does not cover

To set deposit limit controls, open the same responsible gambling section and choose a daily, weekly or monthly ceiling in euro. The limit belongs to the account rather than to a card or a wallet, so switching from Trustly to Skrill does not get around it. What it counts is money entering the account — not money lost. A player who deposits €100, wins, and plays the winnings back has stayed inside a €100 deposit limit while losing considerably more.

That gap is what the loss limit closes. It measures net losses over a period, so recycled winnings are counted rather than ignored, and play stops when the ceiling is reached. A wager limit goes further again by capping total turnover regardless of outcome, which is the control that bites when stakes are small but the session is long. The three can usually run at once, and for most people a deposit limit plus a loss limit is the combination that actually matches how money disappears.

Why removing a limit takes 24 hours

Changes are treated asymmetrically on purpose. Lowering a limit, or setting one for the first time, applies immediately — nobody should have to wait in order to spend less. Raising one is held for a cooling-off delay, commonly around 24 hours and longer under some regulators, before the new figure takes effect.

The reasoning is behavioural rather than bureaucratic. The impulse to raise a limit almost always arrives in a specific moment — mid-session, after a loss, with the cashier already open — and it rarely survives a night's sleep. The delay makes the decision be taken twice, in two different moods. A pending increase can normally be cancelled while it waits, and if the request is simply left alone, the old ceiling stays in force. That single mechanism does more day-to-day work than any other tool on this page.

What happens to the balance and the bonuses

The money and the promotions are treated differently, and knowing which is which before you confirm avoids an unpleasant discovery afterwards.

Two consequences follow. First, if a bonus is mid-wagering and the decision to stop can wait an hour without harm, finishing or forfeiting it consciously is better than discovering the forfeiture later. Second, an exclusion does not delete your data: the record of the exclusion itself is deliberately kept, precisely so that closing and reopening an account cannot be used to undo it. That is explained further in our privacy policy. Withdrawal timings by method — one to two hours for e-wallets, one banking day for SEPA, up to 24 hours for crypto — are on the payments hub.

Blocking at device level

An operator-side exclusion has one obvious hole: it covers one brand. Blocking software closes that hole from the other end. Gamban installs on a phone or computer and blocks gambling sites and apps across the device, without depending on any operator honouring anything. Given the absence of a Finnish central register for foreign sites, this is the layer that makes a break stick rather than merely inconvenience.

Two further measures work alongside it. Many banks now allow gambling transactions to be blocked from inside their own app, which shuts off the funding route rather than the website. And telling one person you trust makes every setting on this page harder to quietly reverse at two in the morning. In Finland, free and confidential support is available from Peluuri, the Peli poikki programme and Tiltti meeting points — all listed with context on the responsible gambling page.

Limits and self-exclusion FAQ

See also: Responsible Gambling · Contacting support · Terms and Conditions · English homepage